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You may return an item for a refund of the merchandise total within 30 days of delivery. All you need to do is:
Send an e-mail to CustomerCare@FineMirror.com requesting a return authorization. Include, your receipt as proof of purchase.
Your request will be reviewed. If it is approved, you will be given instructions on shipping it back. If it is not approved, you will receive an explanation as to why it was not approved.
After the mirror has been returned to us, it will be inspected to assure that it was returned in the same condition in which you received it. This means that all hardware must be included, it must not have been assembled or installed and all original packaging must be the original condition.
If, after the mirror has been inspected, it is determined that a refund WILL NOT be given, the mirror will be shipped back to you.
Return credits are issued within 10 business days once the item is received and inspected.
The original cost to ship the mirror will not be refunded to you.
Please note, if you return the item, the return shipping costs for returning the mirror will be deducted from your total refund amount.
To be eligible for a return, your item must be unused and in the same condition that you received it. Please do not assemble or modify the product in any way. It must also be in the original packaging and the packaging must be undamaged.
Several types of goods are exempt from being returned:
Clearance items Gift cards Items marked "Non-Returnable"
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment, within 10 business days. If your return is not approved, we will send the item back to you.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at CustomerCare@FineMirror.com.
Sale and Clearance Items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are received by you in damaged condition or become defective during our 2 year warranty period. If you need to exchange the item for the same or a similar item, send us an email at CustomerCare@FineMirror.com and we will give you instructions on the next steps.
Typically, we do not ask for merchandise that is damaged or defective to be returned to us. However, on occasion we make an exception. If we have you return damaged or defective merchandise in exchange for new items or a refund, we will pay the shipping costs for returning your item. The original shipping costs are non-refundable. For all other returns, the cost of the return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 4346 Belgium Boulevard Kansas City, MO 64150
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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