Fine Mirror mirrors are warranted to be free of defects in material and workmanship for two (2) years. This warranty does not cover damages resulting from accident after purchase, misuse, abuse, lack of reasonable care, loss of parts or installation in showers. Any alteration to merchandise automatically voids your Fine Mirror Warranty. Products sold at a price that has been discounted more than 30% from the normal price are not covered by warranty.

The life of the finish will be best cared for, especially in areas of high heat and moisture, by keeping all surfaces clean and dry. For fluorescent lighted mirrors, this warranty does not cover the original light bulb beyond the “normal” lifetime for the bulb.

TO INITIATE A RETURN OR WARRANTY CLAIM:
send an email to CustomerCare@FineMirror.com or send a fax to 925-245-9203.

We require the original receipt, including the original purchase number, and the reason for the warranty claim to document requests for a warranty request.

DETERMINATION OF RETURNS VS. DESTROY IN FIELD (DIF)
Fine Mirror prefers to destroy damaged goods, rather than return them. The objective of our Destroy in Field (DIF) policy is to reduce waste and avoid unnecessary costs for shipping unsalable goods. However, we may request the product be returned in cases regarding unusual damage claims in order to analyze the manufacturer’s defects and to improve product quality so a Return Authorization may be issued rather than to DIF. If that is the case, an e-mail will be sent with instructions on how to best return the mirror. If we ask for the mirror to be returned, we will pay all costs of shipping the mirror back to us.

DAMAGED MERCHANDISE
Fine Mirror customers have 30 days from the receipt of goods to make a claim for damages or shipment errors. For claims for damages incurred during shipment, please notify Fine Mirror's Customer Service Department as soon as the damaged merchandise is received. SAVE ALL SHIPPING MATERIALS AND LEAVE BOX AS IT WAS RECEIVED until a parcel inspector sees the damaged items. Physically damaged merchandise or merchandise that has been altered cannot be returned. Custom-made mirrors are non-refundable except for manufacturer’s defects.

ISSUANCE OF CREDIT MEMOS, STATEMENTS, OR CHECKS
Our policy is to send out a the same or similar product as a replacement item when an exchange is required. In rare situations we will provide a refund to customers credit card for the item purchased.

RETURNS
To be eligible for a return, your item must be unused and in the same condition that you received it. Clearance items, gift cards, and items marked *Non-Returnable* are considered final purchases and are not returnable. You may return an unused, unassembled item for a refund of the merchandise total within 30 days of delivery. Please do not assemble or modify the product in any way. It must also be in the original packaging and the packaging must be undamaged.

To request a return, please send an e-mail to CustomerCare@FineMirror.com requesting a return authorization. Include, your receipt as proof of purchase.

Your request will be reviewed. If it is approved, you will be given instructions on shipping it back. If it is not approved, you will receive an explanation as to why it was not approved. After the mirror has been returned to us, it will be inspected to assure that it was returned in the same condition in which you received it. This means that all hardware must be included, it must not have been assembled or installed and all original packaging must be the original condition. If, after the mirror has been inspected, it is determined that a refund WILL NOT be given, the mirror will be shipped back to you.

REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Return credits for approved return items are issued within 10 business days once the item is received and inspected, a credit will be applied to your credit card or original method of payment. The original cost to ship the mirror will not be refunded to you. Please note, if you return the item, the return shipping costs for returning the mirror will be deducted from your total refund amount. If your return is not approved, we will send the item back to you.

LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at CustomerCare@FineMirror.com.

SALE AND CLEARANCE ITEMS
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES
We only replace items if they are received by you in damaged condition or become defective during our 2 year warranty period. If you need to exchange the item for the same or a similar item, send us an email at CustomerCare@FineMirror.com and we will give you instructions on the next steps.

GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

SHIPPING
To return your product, you should mail your product to:
ATTN: FINE MIRROR RETURNS
4346 Belgium Boulevard
Kansas City, MO 64150

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.