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Fine Mirror mirrors are warranted to be free of defects in material and workmanship for two (2) years. This warranty does not cover damages resulting from accident after purchase, misuse, abuse, lack of reasonable care, loss of parts or installation in showers. The life of the finish will be best cared for, especially in areas of high heat and moisture, by keeping all surfaces clean and dry. For fluorescent lighted mirrors, this warranty does not cover the original light bulb beyond the “normal” lifetime for the bulb. To initiate a return or warranty claim:
send an email to CustomerCare@FineMirror.com
or send a fax to 925-245-9203
Any alteration to merchandise automatically voids your Fine Mirror Warranty.
We require the original receipt, including the original purchase number, and the reason for the warranty claim to document requests for a warranty request.
Products sold at a price that has been discounted more than 30% from the normal price are not covered by warranty.
Determination of Returns vs. Destroy in Field (DIF)
Fine Mirror prefers to destroy damaged goods, rather than return them. The objective of our Destroy in Field (DIF) policy is to reduce waste and avoid unnecessary costs for shipping unsalable goods. However, we may request the product be returned in cases regarding unusual damage claims in order to analyze the manufacturer’s defects and to improve product quality so a Return Authorization may be issued rather than to DIF. If that is the case, an e-mail will be sent with instructions on how to best return the mirror. If we ask for the mirror to be returned, we will pay all costs of shipping the mirror back to us.
Fine Mirror customers have 30 days from the receipt of goods to make a claim for damages or shipment errors. For claims for damages incurred during shipment, please notify Fine Mirror's Customer Service Department as soon as the damaged merchandise is received. SAVE ALL SHIPPING MATERIALS AND LEAVE BOX AS IT WAS RECEIVED until a parcel inspector sees the damaged items. Physically damaged merchandise or merchandise that has been altered cannot be returned. Custom-made mirrors are non-refundable except for manufacturer’s defects.
Issuance of Credit Memos, Statements, or Checks
Our policy is to send out a the same or similar product as a replacement item when an exchange is required. In rare situations we will provide a refund to customers credit card for the item purchased.
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